Entar (South Africa)
At Entar (www.entar.co.za), we are committed to protecting your privacy and ensuring that your personal information is collected and processed lawfully, transparently, and securely. This Privacy Policy is drafted in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), the Consumer Protection Act, 68 of 2008 (CPA), and the Electronic Communications and Transactions Act, 25 of 2002 (ECTA).
By using our website or services, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect and process the following personal information:
1.1 Information You Provide Directly
- Full name and surname
- Email address
- Telephone number
- Physical and delivery address
- Billing information
- Account login details
- Order and transaction history
- Communications sent to us via email, contact forms, or other channels
1.2 Automatically Collected Information
When you visit our website, certain information is collected automatically, including:
- IP address
- Browser type and version
- Device information
- Pages visited and browsing behaviour
- Date and time of access
This information is collected through standard server logs and the use of cookies.
2. PURPOSE OF COLLECTION
Your personal information is collected and used for the following purposes:
- Processing and fulfilling orders
- Delivering products sourced from third-party suppliers
- Communicating order status, delivery updates, and customer service responses
- Managing customer accounts and warranty-related matters
- Complying with legal and regulatory obligations
- Improving our website, products, and services
- Sending marketing communications where consent has been provided
We will only collect information that is adequate, relevant, and not excessive for these purposes.
3. EMAIL COMMUNICATIONS
Entar may send you emails related to:
- Order confirmations and processing updates
- Delivery notifications
- Responses to enquiries or support requests
Where you have opted in to receive marketing or newsletter communications:
- All marketing emails will include a clear and easily accessible unsubscribe option
- We do not send unsolicited bulk communications (spam)
Your email address will not be sold, rented, or shared with third parties for marketing purposes.
4. SHARING OF PERSONAL INFORMATION
Entar does not sell, trade, or exchange your personal information with third parties.
We may share your information only in the following circumstances:
- With service providers and suppliers strictly for the purpose of fulfilling your order (e.g. couriers, product suppliers)
- With payment service providers to securely process transactions
- Where required by law, regulation, or legal process
All third parties are required to handle your personal information in a manner consistent with this Privacy Policy and applicable South African laws.
5. AGGREGATE AND ANONYMOUS DATA
Entar reserves the right to compile and share aggregate or anonymised data for statistical, analytical, or reporting purposes.
Such data:
- Does not identify individual users
- May include usage trends, demographic summaries, or website traffic statistics
- May be shared with partners or service providers for business analysis
6. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies to:
- Recognise returning visitors
- Improve user experience
- Enable certain website functionality, including online purchasing
Cookies are small text files stored on your device and do not damage your system or files.
You may configure your browser to refuse cookies or notify you when cookies are being used. Please note that disabling cookies may limit your ability to use certain features of the website, including placing orders.
7. ACCOUNT AND ORDER INFORMATION
When you create an account or place an order with Entar, we retain relevant information to:
- Process orders and deliveries
- Facilitate returns, refunds, and warranty claims
- Maintain accurate transaction records
This may include:
- Customer name
- Email address
- Telephone number
- Physical address
- Product details (product name, quantity, price, and serial numbers where applicable)
Information is retained only for as long as necessary to fulfil these purposes or as required by law.
8. PAYMENT INFORMATION
Entar does not store your credit or debit card details on its servers.
All payments are processed through secure, PCI-compliant third-party payment gateways. These providers may store payment information in encrypted form in accordance with their own security and privacy policies.
Entar takes reasonable steps to ensure that all payment transactions are secure.
9. DATA SECURITY
Entar implements appropriate technical and organisational measures to safeguard your personal information against:
- Unauthorised access
- Loss, misuse, or alteration
- Accidental destruction
While we take all reasonable precautions, no online system can be guaranteed to be completely secure. You use the website at your own risk.
10. YOUR RIGHTS UNDER POPIA
In terms of POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of inaccurate, irrelevant, or excessive information
- Object to the processing of your personal information for marketing purposes
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
Requests relating to personal information can be submitted using the contact details on our website.
11. RETENTION OF INFORMATION
Personal information is retained only for:
- As long as it is necessary to fulfil the purposes outlined in this policy
- The period required by applicable laws, including tax and accounting regulations
Once no longer required, information is securely deleted or anonymised.
12. CHANGES TO THIS PRIVACY POLICY
Entar reserves the right to update or amend this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.
13. CONTACT INFORMATION
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Entar via the contact details provided on www.entar.co.za.
Entar is committed to maintaining your trust and ensuring that your personal information is handled responsibly, lawfully, and securely.